TL;DR
Dual role: Trainer + Helpdesk for our airline software (PSS)
✈ Hands-on training , customer support, documentation & product testing
Based in Singapore , ~10-20% international travel (within APAC region)
Real impact: you’ll directly influence customer satisfaction and product evolution
English required (another language is a plus)
Perks: High-autonomy culture, product-led team
About CitizenPlane Group
We are building a complete airline operating system that underpins the end-to-end customer journey and supports operations management with applications that are only a click away.
It will enable every airline to boost profitability with simple and practical solutions that airline teams love to use.
We’re a true global company with two offices in France - Paris & Marseille - as well as in Singapore and Panama.
Our company is centered around two core products that operate independently yet offer powerful synergies.
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Zenith is a PSS empowering airlines to grow by delivering customer-centric offers, optimizing revenue, and ensuring seamless experiences.
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Air is a flight distribution platform that allows airlines and tour operators to effortlessly sell flights across 120+ online travel agents (OTAs) and metasearch websites.
More details about Zenith
Zenith is an IT solutions provider for airlines. It's headquartered in France, with regional subsidiaries in Singapore and Panama. The Zenith PSS (Passenger Service System) enables airlines to manage inventory, fares, reservations, sales channels, revenue optimization, and pre‑flight operations. It’s fully IATA‑compliant. Committed to advancing airline IT, CitizenPlane holds IATA Strategic Preferred Partner status.
Your Role
Due to rapid growth, Zenith APAC is accelerating its regional and global expansion. You’ll be the first point of contact for airline customers using our PSS—making sure they feel supported, empowered, and confident. Your mission is twofold:
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Training – deliver engaging training sessions (on-site or abroad), adapt materials to customer needs, support product launches, and make complex airline workflows feel simple.
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Helpdesk – provide prompt, friendly, and effective support via phone/email, escalate issues when needed, log requests, and keep users updated.
You’ll guide users through the ins and outs of the Zenith PSS —whether that’s through a quick email answer or an in-person session at our office or at customer’s premises. You’ll also play a crucial role in championing user feedback and helping the product evolve, working closely with our development team in France.
Your Day-to-Day
As the bridge between our customers and our tech, you’ll:
- Train: Prepare tailored training materials, deliver sessions in Singapore and at customer locations across the APAC region, support new customers during product launches.
- Support: Be the first point of contact for your portfolio of clients — respond by email/phone, log requests, escalate tech issues, and keep users updated.
- Communicate: Inform customers of product updates and translate documentation.
- Report: Write clear daily training reports and ensure follow-up with the team in France.
Who We’re Looking For
Must-haves:
- At least 3 years of experience in the airline/travel industry (e.g., reservations and ticketing; pricing and yield management; or revenue accounting; GDS/DCS knowledge is a big plus)
- Clear and engaging presentation skills, able to adapt to their audiences, good interpersonal skills
- Excellent verbal and written communication skills
- Willingness to travel internationally (~10-20%)
- Fluent in English, both written and spoken
Please note: You must have the right to work in Singapore ( citizen or permanent resident ).
Bonus points if you have:
- Experience in training delivery or customer support in tech/airline
- Curiosity, adaptability, thriving on challenges
- Fluency in another APAC language
What We Offer
3,000-3,500 SGD per month + extra bonus of 1 month
Permanent contract (CDI) - 39 hours/week
Hybrid office policy: Our Singapore office is a place crowded with great folks, but we also get that life happens — work remotely one day per week (after 4 months of seniority).
A truly international team: Work alongside passionate folks from all over.
Real impact: Your work influences your business unit and the evolution of the product. Great for the endlessly curious people.
